Q: WHAT ARE THE BENEFITS FOR ME AS RETAILER OF JOINING TRADEPLACE?
A: Tradeplace provides retailers with efficient, quality customer service, based on easy, fast access to information and transactions 24 hours, 7 days per week.For the first time, household appliance producers and retailers can access the existing browser-based services of multiple household appliance and consumer electronics manufacturers via a common portal. No longer do they have to log in and out of the separate platforms. TradePlace simplifies access for retailers and sets a direction for further standardization of information services for the household appliances and consumer electronics industry. Tradeplace allows retailers to access from ONE web site, with ONE password to a wealth of information from multiple brands.
Q: HOW IS THIS GOING TO HELP ME AS A MANUFACTURER?
A: Tradeplace provides appliance manufacturers with a common platform to provide better services to retailers. They can leverage investments made in extranet applications, reach multiple retailers and take advantage of a shared entry point with minimum integration effort.Manufacturers' portals also maintain independence from other manufacturers' systems. Tradeplace's Support service relieve manufacturers of complicated and specialist on-line support requirements, providing a seamless and efficient service to customers.
Q: IS TRADEPLACE DIFFICULT TO USE?
A: Not at all. Tradeplace is a single point of access to a wealth of information from multiple brands with just one user ID and password. With just an internet connection, retailers can start doing business on-line with household appliance and consumer electronics manufacturers immediately.
Q: DO YOU PROVIDE CUSTOMER SUPPORT?
A: A multi-lingual Chat has been set up to help customers wherever they are during registration process and as they use the services of the Tradeplace. The Chat is available Monday to Thursday, from 9pm to 12 and from 2pm to 6pm CET and on Friday from 9am to 12 and from 2pm to 5pm CET.. Multi-lingual operators can handle queries in the languages Dutch, English, French, German, Italian, Portuguese and Spanish. Customers can reach the Tradeplace helpdesk by e-mail firstname.lastname@example.org or chat on the site.